Returns & Exchanges
At Pit Boss, we stand behind the quality of our home and grilling products. If you are not completely satisfied with your purchase, you can return your item in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the return process.
Prepare Your Package
Securely pack the unused item in its original packaging, ensuring all manuals, hardware, and accessories are included.
Attach Shipping Label
Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing