Frequently Asked Questions
Everything you need to know about upgrading your home and outdoor living space.
What is the standard shipping timeframe for large furniture and grills?
Most large items are processed within 2-3 business days and delivered via freight within 7-10 business days. You will receive a tracking number and a delivery appointment call once the shipment reaches your local hub.
Do your products come with a manufacturer warranty?
Yes, all Pit Boss home and outdoor products carry a minimum 1-year limited warranty. Specific items, such as our premium pellet grills, may feature extended coverage up to 5 years.
What is your return policy for home decor and equipment?
We offer a 30-day return window for most items in their original packaging. Please note that assembled furniture or used grills are subject to a restocking fee unless a defect is present.
Do you offer professional assembly services?
We partner with local service providers to offer professional assembly for an additional fee. You can select the 'Expert Assembly' option at checkout for eligible home and patio products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you invest in your home over time.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Pit Boss account and visit the 'Order History' section for real-time updates.